Teamviewer Session Connect
Users may require live remote support from a TIS agent. In order to provide you with a simple access solution please follow the below steps:
If you have Teamviewer running already on your computer, this method will not work. Please close any running instances of Teamviewer and try again.
- On the computer you would like support with, click the link sent to you from the TIS agent. ( example. http://get.teamviewer.com/v15/s58259893)
- Once the page is loaded, if a cookies warning pops up, please accept the cookies.
- In the window that is presented, click "Teamviewer Quick Support."
- This will download the session connect program. Once downloaded, double click the downloaded program to run it.
- Once the program is running, and the light on the bottom is green, you are ready for the TIS agent to connect.
- When the agent connects, you will get the below pop up asking for your permission to connect. Please select "Allow."
The agent can now provide remote support!
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